Internet connection is fine, but I can't access any webpages via Firefox or IE.

[retrolinkx]

Okay, so several hours ago, Malwarebytes had told me that it has found some random Malware on my computer and it needed me to get rid of it. So, without taking much notice I selected to "Delete All" and also without noticing restarted my computer since for everything to be deleted my computer needs to restart.

So, it restarts, I go do something else and then I come back to my computer and Steam isn't connecting, and Firefox doesn't connect to any website at all. BUT I am connected to the internet, my wireless adapter is showing 5 full bars. It is connected and working. I try disconnecting it and reconnecting it but nothing changes.

Malwarebytes keeps showing me a box every 10 seconds or so with "Non-Malware Detected" with a program called "ColorMedia.dll" located in my System32 folder that it is blocking as a "Potentially Unwanted Program"

I google the problem using a Laptop (which is what I'm using right now) and one of the suggestions was a System Restore. Seemed reasonable and so I did it. I come back about 15 minutes later and see the same problem. Steam won't log in, Internet still doesn't work and Malwarebytes telling me I have some Non Malware it can't get rid of.

I log into Steam and it seems to work perfectly fine, although for some reason I can't play any games telling me that it can't find an IP server after trying three times. But I can talk to other people using it.

So Firefox still won't connect to the internet, whenever I open up the browser it just shows me what I had up previously and when I try to refresh it or go to a new page it doesn't do anything. It doesn't even try to connect. It's just like pressing F5 on a blank screen, it just stays in the same place.

As for the Malware retardedness. Malwarebytes attempts to remove it but it keeps saying it can't and the "access is denied" in the log files, as well as the fact that I can't delete it manually and I have no idea what program installed it. It was last accessed on February 7th and I have not installed any program on that date, with the closest being Adobe Flash Player and a game called "Platypus" on the 5th and 8th respectively.

I really have no idea what the hell is causing this. I'll post it here for anybody to try and help since it'll be easier for me to access in general, but I'll also try some tech sites as well as googling it again in general.

Thanks in advance.

[Petie]

You can try the instructions here if you'd like but I can't vouch for their authenticity: http://www.spyware-techie.com/colormedia...oval-guide

It's hard to walk someone through a process like this, especially not in real-time so, given that it does seem to have an internet connection and it's potentially just outgoing connections (in some instances) that aren't working, see if you can get TeamViewer QuickSupport (http://download.teamviewer.com/download/...rQS_en.exe) running and I can jump on and take a look for you tomorrow. If it doesn't connect from your normal login, booting into safe mode with networking may fix it. We can discuss this in more detail tomorrow though, assuming you want to go this route.

Regardless, you may want to try running ComboFix (http://www.bleepingcomputer.com/download/combofix/) and AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) to try to get rid of them. And of course, try to uninstall PicColor from Add/Remove programs first, though I doubt it will let you do so.

[retrolinkx]

Hmm, well for some reason if I don't let Malwarebytes protect my computer it seems to let me browse the internet.

Although, it came up several hours ago with 22 logs all with the same thing being quarantined.



I'll download Adwarecleaner and other things to try and get rid of this one specific thing, since I can technically browse the internet now with no problems.

Thanks Petie, you're an incredible guy.

[Petie]

Malwarebytes is probably preventing you from accessing the internet because that program has enabled a proxy on your network connection, directing all of your traffic over their network so they can inject ads. Malwarebytes (correctly) sees this as malicious and prevents the connection. AdwCleaner should be able to kill that but if not, let me know. Good luck!