03-13-2015, 10:17 PM
You can try the instructions here if you'd like but I can't vouch for their authenticity: http://www.spyware-techie.com/colormedia...oval-guide
It's hard to walk someone through a process like this, especially not in real-time so, given that it does seem to have an internet connection and it's potentially just outgoing connections (in some instances) that aren't working, see if you can get TeamViewer QuickSupport (http://download.teamviewer.com/download/...rQS_en.exe) running and I can jump on and take a look for you tomorrow. If it doesn't connect from your normal login, booting into safe mode with networking may fix it. We can discuss this in more detail tomorrow though, assuming you want to go this route.
Regardless, you may want to try running ComboFix (http://www.bleepingcomputer.com/download/combofix/) and AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) to try to get rid of them. And of course, try to uninstall PicColor from Add/Remove programs first, though I doubt it will let you do so.
It's hard to walk someone through a process like this, especially not in real-time so, given that it does seem to have an internet connection and it's potentially just outgoing connections (in some instances) that aren't working, see if you can get TeamViewer QuickSupport (http://download.teamviewer.com/download/...rQS_en.exe) running and I can jump on and take a look for you tomorrow. If it doesn't connect from your normal login, booting into safe mode with networking may fix it. We can discuss this in more detail tomorrow though, assuming you want to go this route.
Regardless, you may want to try running ComboFix (http://www.bleepingcomputer.com/download/combofix/) and AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) to try to get rid of them. And of course, try to uninstall PicColor from Add/Remove programs first, though I doubt it will let you do so.